Biography

Journal Articles

• Giousmpasoglou, C. and Casson, G., 2022. The central role of front-line employees in the Luxury Accommodation Product: evidence from Australia. Journal of Tourism Research, 28, 5-40.
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• Giousmpasoglou, C. and Dinh, D., 2022. Using Contactless Mobile Payment in the Vietnamese Restaurant Industry. Journal of Tourism, Heritage and Services Marketing, 8 (1).
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• Marinakou, E. and Giousmpasoglou, C., 2022. Chefs' competencies: a stakeholder's perspective. Journal of Hospitality and Tourism Insights, 5 (1), 205-229.
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• Giousmpasoglou, C. and Brook, M., 2021. STRATEGIC TEAM ALIGNMENT: THE LUXURY HOTEL MANAGERS’ PERSPECTIVE DURING THE COVID-19 PANDEMIC. Journal of Tourism Research, 26, 105-122.
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• Giousmpasoglou, C. and Marinakou, E., 2021. Hotel internships and student satisfaction as key determinant to career intention. Journal of Tourism Research, 25, 42-67.
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• Giousmpasoglou, C., Marinakou, E. and Zopiatis, A., 2021. Hospitality managers in turbulent times: the COVID-19 crisis. International Journal of Contemporary Hospitality Management, 33 (4), 1297-1318.
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• Giousmpasoglou, C., Brown, L. and Cooper, J., 2020. The role of the celebrity chef. International Journal of Hospitality Management, 85.
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• Giousmpasoglou, C. and Hua, T.T., 2020. The Use of Self-Service Technologies in Budget Hotels: The Case of Bournemouth. EUROPEAN JOURNAL OF TOURISM HOSPITALITY AND RECREATION, 10 (3), 251-261.
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• Marinakou, E. and Giousmpasoglou, C., 2019. Talent management and retention strategies in luxury hotels: evidence from four countries. International Journal of Contemporary Hospitality Management, 31 (10), 3855-3878.
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• Giousmpasoglou, C., 2019. Factors affecting and shaping the general managers' work in small- and medium-sized luxury hotels: The case of Greece. Hospitality and Society, 9 (3), 397-422.
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• Giousmpasoglou, C., Brown, L. and Cooper, J., 2018. Alcohol and other drug use in Michelin-starred kitchen brigades. International Journal of Hospitality Management, 70, 59-65.
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• Giousmpasoglou, C., Marinakou, E. and Cooper, J., 2018. “Banter, bollockings and beatings”: The occupational socialisation process in Michelin-starred kitchen brigades in Great Britain and Ireland. International Journal of Contemporary Hospitality Management, 30 (3), 1882-1902.
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• Cooper, J., Giousmpasoglou, C. and Marinakou, E., 2017. Occupational identity and culture: the case of Michelin-starred chefs. International Journal of Contemporary Hospitality Management, 29 (5), 1362-1379.
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• Paliktzoglou, V., Giousmpasoglou, C. and Marinakou, E., 2016. Assessment of Students’ Familiarity, Adoption, and Use of Social Media in Bahrain. International Journal of Technology Diffusion, 7 (4), 82-90.
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• Marinakou, E. and Giousmpasoglou, C., 2015. Stakeholders’ Views on the Development of a Higher Education Hospitality Program in Bahrain: Challenges and Opportunities. Journal of Hospitality and Tourism Education, 27 (2), 85-92.
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• Giousmpasoglou, C., 2014. Greek Management and Culture. European Journal of Cross-Cultural Competence and Management, 3 (1), 51-67.
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• Giousmpasoglou, C., 2014. The Importance of Context in Managerial Work: The Case of Senior Hotel Managers in Greece. Journal of Human Resources in Hospitality and Tourism, 13 (2), 146-172.
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• Giousmpasoglou, C. and Marinakou, E., 2013. An investigation of student satisfaction from hospitality internship programs in Greece. Journal of Tourism and Hospitality Management, 1 (3), 103-119.
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• Giousmpasoglou, C. and Marinakou, E., 2013. The future is here: M-Learning in Higher Education. Computer Technology and Application, 4 (6), 317-322.
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• Giousmpasoglou, C., 2012. Global Hospitality Managers: Myth or Reality? Journal of Tourism Research, 4, 78-113.
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• Giousmpasoglou, C., 2011. A Cultural Perspective of the General Managers’ work: the Greek 4 & 5* hotels’ case. Journal of Tourism Research, 3, 9-37.
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• Giousmpasoglou, C., 2011. The manager in austerity times: a case study for the General Manager - Owner relations in Greek Tourism SMEs. Tourism Issues, 15, 14-31.
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• Giousmpasoglou, C., 2011. A contextual approach of the Greek Management. Journal of Tourism Research, 2, 10-33.
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Books

• Giousmpasoglou, C., Marinakou, E., Zopiatis, A. and Cooper, J., 2022. Managing People in Commercial Kitchens A Contemporary Approach. Routledge.
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• Giousmpasoglou, C., Paliktzoglou, V. and Marinakou, E., 2017. Brain drain in higher education: The case of the Southern European countries and Ireland.
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• Giousmpasoglou, C., 2012. The context of managerial work in luxury hotels in Greece: A roles, competencies and culture approach. Saarbrücken: LAP Publishing.
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Chapters

• Giousmpasoglou, C. and Koniordos, S., 2017. Brain drain in higher education in Europe: Current trends and future perspectives. Brain Drain in Higher Education the Case of the Southern European Countries and Ireland. 229-262.
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• Giousmpasoglou, C. and Marinakou, E., 2016. Culture and managers in a globalised world. Handbook of Research on Human Resources Strategies for the New Millennial Workforce. 1-27.
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• Marinakou, E. and Giousmpasoglou, C., 2016. Gendered leadership as a key to business success: Evidence from the middle east. Handbook of Research on Human Resources Strategies for the New Millennial Workforce. 200-230.
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• Giousmpasoglou, C., 2016. Hotel and Restaurant Management Education. The Sage Encyclopedia of Online Education. Thousand Oaks: Sage, 546-549.
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• Giousmpasoglou, C., 2016. Academic Governance. The Sage Encyclopedia of Online Education. Thousand Oaks: Sage Publications, 8-14.
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• Marinakou, E., 2016. Gendered leadership as a key to business success: evidence from the Middle East. Handbook of Research on Human Resources Strategies for the New Millennial Workforce. IGI Global.
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• Marinakou, E. and Giousmpasoglou, C., 2015. M-learning in the middle east: The case of Bahrain. Web Design and Development Concepts Methodologies Tools and Applications. 1199-1222.
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• Giousmpasoglou, C., Marinakou, E. and Paliktzoglou, V., 2015. Economic crisis and higher education in Greece. Impact of Economic Crisis on Education and the Next Generation Workforce. 120-148.
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• Marinakou, E., Giousmpasoglou, C. and Paliktzoglou, V., 2014. The impact of social media on cultural tourism. Implications of Social Media Use in Personal and Professional Settings. 231-248.
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• Marinakou, E. and Giousmpasoglou, C., 2014. M-learning in the middle east: The case of Bahrain. Assessing the Role of Mobile Technologies and Distance Learning in Higher Education. 176-199.
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• Giousmpasoglou, C., 2012. Global versus local HRM practices in the hospitality industry: The case of Greek luxury hotel managers. Current Issues in Hospitality and Tourism Research and Innovations. 165-170.
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Conferences

• Giousmpasoglou, C., 2022. Exploring the effects of Internal Corporate Social Responsibility on the Employee-Employer Relationship in Luxury Hotels: An Employee’s Perspective. In: The INC 2022 22-24 June 2022 Limassol, Cyprus.
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• Giousmpasoglou, C., Marinakou, E. and Zopiatis, A., 2021. The general managers’ role in luxury hotels, during the COVID-19 pandemic: evidence from 45 countries. In: EuroCHRIE 2021 27-30 September 2021 Aalborg, Denmark.
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• Giousmpasoglou, C., 2021. STRATEGIC TEAM ALIGNMENT: THE LUXURY HOTEL MANAGERS’ PERSPECTIVE DURING THE COVID-19 PANDEMIC. In: Laloumis, D., ed. 8th International Conference on Tourism and Hospitality Management 5-8 June 2021 Athens (Online). https://dratte.gr/academic-conferences/.
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• Marinakou, E., Giousmpasoglou, C. and Zopiatis, A., 2021. The impact of COVID-19 in luxury hotels: the case of Greece and Cyprus. In: TOURMAN 2021 International Scientific Conference: "Restarting tourism, travel and hospitality: The day after" 21-23 May 2021 Thessaloniki, Greece.
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• Giousmpasoglou, C., 2021. The intention to use Contactless Mobile Payment in the Vietnamese restaurant industry. In: TOURMAN 2021 International Scientific Conference "Restarting tourism, travel and hospitality: The day after" 21-23 May 2021 Thessaloniki, Greece.
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• Giousmpasoglou, C., 2020. An investigation on the use of Self-Service Technologies in Budget Hotels: the case of Bournemouth. In: The INC 2020 10-11 June 2020 Leeuwarden, Netherlands (Virtual).
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• Giousmpasoglou, C., 2019. Future skills for Chefs: the stakeholders’ perspectives. In: 2019 APacCHRIE & EuroCHRIE Joint Conference 22-25 May 2019 Hong Kong.
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• Giousmpasoglou, C., 2019. The importance of genuine service and human interaction for millennials’ guest experience: the case of hotel reception and front line employees. In: TTRA Europe 2019 8-12 April 2019 Bournemouth University.
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• Giousmpasoglou, C., 2019. Talent Management in the Greek Hotel industry: An investigation of Millennials’ recruitment and selection practices in luxury hotels. In: TTRA Europe 2019 8-12 April 2019 Bournemouth University.
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• Giousmpasoglou, C., Brown, L. and Marinakou, E., 2019. Training prisoners as hospitality workers: The case of the CLINK charity. In: TTRA Europe 2019 8-10 April 2019 Bournemouth University.
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• Giousmpasoglou, C. and Marinakou, E., 2018. An investigation of the customer’s choice of Airbnb over hotels: the case of Bournemouth. In: THE INC 2018: Tourism, Hospitality and Events in a changing word 26-28 June 2018 University of Derby, Buxton, UK..
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• Giousmpasoglou, C., 2018. The GMs’ work context: the case of luxury hotel SMEs in Greece. In: THE INC 2018: Tourism, Hospitality and Events in a changing word 26-28 June 2018 University of Derby, Buxton, UK..
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• Giousmpasoglou, C., 2018. Emotional labour and employee burnout in luxury hotels: A Cross-Cultural Perspective. In: The 2018 Annual CHME Research Conference 22-25 May 2018 Bournemouth University, Talbot Campus.
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• Giousmpasoglou, C., Marinakou, E. and Koniordos, S., 2018. Academic Mobility or Brain Drain? Current Trends and Future Perspectives in Higher Education in Europe. In: ‘Beyond economic contribution: Migrant Identities, Working Lives and Social Embeddedness’ 25-27 April 2018 University of Lincoln.
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• Giousmpasoglou, C., 2017. Emotional labour in luxury hospitality: A comparative study between U.K. and Vietnamese hospitality workers. In: The visitor economy: Strategies and Innovations 4-6 September 2017 Bournemouth.
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• Marinakou, E. and Giousmpasoglou, C., 2017. Student satisfaction and expectations from internships in Greece: A comparison between Greek and International students. In: Council for Hospitality Management Education CHME 2017 16-20 May 2017 Aalborg, Denmark.
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• Marinakou, E., Giousmpasoglou, C. and Cooper, J., 2016. Chefs’ future competencies needs in the UK: the stakeholders’ perspectives. In: EuroCHRIE 2016: What’s Going Well In Hospitality, Tourism And Events? 26-28 October 2016 Budapest Metropolitan University, Budapest, Hungary. Conference Proceedings EuroCHRIE 2016 online.
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• Marinakou, E.M. and Giousmpasoglou, C., 2016. Using Tripadvisor© for exploring cultural tourism development in Bahrain. In: Andriotis, K.A., ed. the International Conference on Tourism (ICOT 2016) - New challenges and boundaries in tourism: policies, innovations and strategies 29 June-2 July 2016 Naples.
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• Giousmpasoglou, C., Marinakou, E.M. and Paliktzoglou, V.P., 2016. The Brain Drain Phenomenon in Higher Education in Greece: Attitudes and Opinions on the Decision to Immigrate. In: Papanikos, G.P., ed. the 3rd Annual International Conference on Humanities & Arts in a Global World 3-6 January 2016 Athens, Greece.
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• Paliktzoglou, V., Giousmpasoglou, C. and Marinakou, E., 2015. Students’ use of Social Media in Higher Education in Bahrain. In: Fifth International Conference on Cognitively Informed Technology 18-20 June 2015 Manama.
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• Giousmpasoglou, C. and Marinakou, E.M., 2014. Higher education hospitality programmes in Bahrain: Challenges and Opportunities. In: The 32nd EuroCHRIE Conference 6-9 October 2014 Dubai, UAE.
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• Giousmpasoglou, C. and Marinakou, E.M., 2014. M-learning in Higher Education in Bahrain: the educators’ view. In: The 6th e-Learning Excellence in the Middle East Conference – Leadership, Design and Technology for the 21st Century Learning 3-5 March 2014 Dubai, UAE.
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• Giousmpasoglou, C. and Marinakou, E., 2013. The future is here: M-learning in higher education. Proceedings 2013 4th International Conference on E Learning Best Practices in Management Design and Development of E Courses Standards of Excellence and Creativity Econf 2013, 417-420.
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• Marinakou, E.M. and Giousmpasoglou, C., 2013. An investigation of student satisfaction from hospitality internship programs in Greece. In: Andriotis, K.A., ed. The International Conference on Tourism (ICOT 2013) - Trends, Impacts and Policies on Sustainable Tourism Development 5-8 June 2013 Limassol, Cyprus.
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• Giousmpasoglou, C., 2012. Global versus local HRM practices in the hospitality industry: The case of Greek luxury hotel managers. Current Issues in Hospitality and Tourism Research and Innovations Proceedings of the International Hospitality and Tourism Conference Ihtc 2012, 165-170.
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• Giousmpasoglou, C., 2011. Managing the hotel managers: HRM practices in Greek luxury hotels. In: Andriotis, K.A., ed. the International Conference on Tourism (ICOT 2011) Tourism in an era of uncertainty 27-30 April 2011 Rhodes, Greecce.
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• Giousmpasoglou, C. and Stavrakis, D.S., 2011. National Culture and Management: the Greek luxury hotel GMs’ case. In: The 2011 Athens Tourism Symposium, an International Scientific Congress on Current Trends in Tourism Management and Tourism Policy 2-3 February 2011 Athens, Greece.
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• Giousmpasoglou, C., 2010. Implementing Europe 2020: A cultural approach. In: 16th Regional Development Conference on The Regional Dimension of the new EU strategy, Europe 2020 15-16 October 2010 Athens, Greece.
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• Giousmpasoglou, C., 2010. The Global Hotel Manager: Myth or Reality? In: The 2nd International Conference on Tourism and Hospitality Management 22-23 May 2010 Athens, Greece.
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• Giousmpasoglou, C., 2009. Roles and Competencies of the General Managers in Greek 4 & 5* hotels. In: The 6th National Conference on The role of the Hotel Manager, T.R.I. - Tourism Research Institute (ΔΡ.Α.Τ.Τ.Ε.) 7-8 March 2009 Athens, Greece.
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• Giousmpasoglou, C., 2008. The GMs’ Roles and Competencies Framework in Greek luxury hotels. In: The International Workshop on Performance, Skills, Competences in the 21st century 11-12 December 2008 Lisbon, Portugal.
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• Giousmpasoglou, C., 2008. A Cultural Perspective of the General Managers’ work: the Greek 4 & 5* hotels’ case. In: Laloumis, L.D., ed. The 1st International Conference on Tourism and Hospitality Management, T.R.I. - Tourism Research Institute (ΔΡ.Α.Τ.Τ.Ε.) 13-15 June 2008 Athens, Greece.
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Internet Publications

• Giousmpasoglou, C., 2021. Factors affecting the roles of SME luxury hotel GMs in Greece. Money & Tourism (Greece). Available from: https://money-tourism.gr/oi-paragontes-poy-epireazoyn-toys-genikoys-dieythyntes-manatzment-ton-mikromesaion-xenodocheion-polyteleias-stin-ellada/.
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• Giousmpasoglou, C., Marinakou, E. and Zopiatis, A., 2020. The GMs' role in 4 and 5* hotels during the COVID19 pandemic: a study in 45 countries. Money & Tourism Magazine. Available from: https://money-tourism.gr/o-rolos-ton-genikon-dieythynton-sta-xenodocheia-4-5-ti-diarkeia-tis-pandimias-covid-19-mia-ereyna-se-45-chores/.
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Profile of Teaching PG

• Hospitality Operations Management
• Innovations in Hospitality and Tourism
• Issues in Hotel and Food Services Management
• Issues in International Hospitality and Tourism Management
• Tourism and Hospitality Principles and Practice

Profile of Teaching UG

• Understanding Organisations and Human Resources Management
• Personal and Professional Development
• Consultancy Project (Level 6)
• International Human Resources Management (Level 6)
• Managing People in Tourism and Hospitality (Level 5)
• Hospitality Resources & Revenue Management (HRRM) Level 5

Invited Lectures

• Hotel GMs, Crisis Management & Resilience, Online (Zoom), 23 Mar 2021 more
  

  The guest lecture presented the findings of a global qualitative study in 45 countries regarding the work of luxury hotel GMs during the COVID-19 pandemic. Link to Panopto recording: https://bournemouth.cloud.panopto.eu/Panopto/Pages/Viewer.aspx?id=89f89c32-a4f9-4f7f-a547-acf400e05b8d
• Career Development & Talent Management, Edge Hotel School - University of Essex, 11 Jun 2018 more
  

  A guest lecture about career choices and the importance of talent management in Hospitality and Tourism Industry
• HRM, Bournemouth International Centre, 14 Mar 2017 more
  

  HRM Opportunies and Challenges in the UK Hospitality Industry
• UK Chefs' future competencies, University College Birmingham, 11 May 2016 more
  

  Managerial competencies for chefs

Grants

• Training prisoners as hospitality workers: the case of Clink Charity (BU Acorn Funds, 01 May 2018). Awarded
• UK Chefs’ Future Competencies Survey (MCR QR Funding, 23 Feb 2018). Awarded

External Responsibilities

• Ministry of Tourism - Greece, External Advisor: Committee HE Quality Assurance (2020-2023)
• Dorset Destination Awards, Judge (2019-), https://www.destinationawards.co.uk/
• University of Derby, External Examiner - Masters Programmes (2018-2022), https://www.derby.ac.uk/course-search/
• BAHA, Committee member (2017-), http://www.bhhotels.co.uk/
• BUBS & BAHA, BU T&H Conference Chair (2022-), https://www.bournemouth.ac.uk/about/our-faculties/bournemouth-university-business-school/department-marketing-strategy-innovation/tourism-hospitality-conference; BU T&H Conference Brochure
• BAHA, Judge at BAHA Hospitality Recognition Awards (2021-), https://www.bhhospitalityassociation.co.uk/bh-awards; BAHA Hospitality Recognition Awards

Internal Responsibilities

• AOP member / Reviewer, BUBS Academic Offences Committee
• Year Tutor, Level 5 BAIHMS
• Dissertation Supervisor, Undergraduate Hospitality Students (Level 6)
• Dissertation Supervisor, Postgraduate Hospitality and Tourism Students (Level 7)
• Programme Co-ordinator, MSc in International Hospitality Management

Journal Reviewing/Refereeing

• Journal of Hospitality and Tourism Technology, Anonymous peer review, 15 Jan 2019
• Journal of Hospitality and Tourism Research, Anonymous peer review, 01 Jun 2018
• International journal of hospitality management, Anonymous peer review, 07 Jan 2018
• Asia Pacific Tourism Association (APTA) Conference, Anonymous peer review, 18 Jun 2017
• Tourism Review, Anonymous peer review, 01 Feb 2017
• European Journal of Cross-Cultural Competence and Management, Anonymous peer review, 02 Apr 2014
• International Journal of Contemporary Hospitality Management, Anonymous peer review, 10 Sep 2013

Public Engagement & Outreach Activities

• Book presentation (04 Mar 2022)
• Book Presentation: Managing People in Commercial Kitchens (03 Mar 2022)
• Early Careers Research Network (ECRN) Launch (12 Sep 2018)
• BAHA Meetings (07 Feb 2018)
• Conference Session Co-Chair: Technology & Digital Futures (02 Feb 2018)
• The UK tourism industry post-Brexit - skills, investment and the Industrial Strategy (30 Jan 2018)
• BU Open Day - Dept. of Tourism and Hospitality (28 Oct 2017)
• BU Open Day Dept. of Tourism and Hospitality (21 Oct 2017)
• Conference Session Chair: Hospitality Management Reviews (04 Sep 2017-06 Sep 2017)
• British Hospitality Association Summit 2017 (06 Jun 2017)
• HRM Trends & Challenges in the UK hospitality industry (14 Mar 2017-15 Sep 2017)
• Conference session co-chair: Talent Management and HR Disruptions (10 Feb 2017)
• Session Chair: Profitability and Growth in Hospitality (03 Feb 2017)
• Young Hoteliers Summit (YHS) 2016 (13 Mar 2016-16 Mar 2016)
• CEDEFOP Study Visit (17 Feb 2007-20 Sep 2007)

Consultancy Activities

• External Consultant, Consultancy (unpaid). Ministry of Tourism - Greece
• Profit & Loss Reporting, External Consultant. Moda Bagno SA - Interni Restaurants

Attended Training

• Data Protection, 10 Jan 2018, Certificate
• Inclusive, Cohesive and Safe campus, 10 Jan 2018, Certificate
• PhD supervision training: new supervisors, 21 Feb 2017, Certificate
• Bribery Act (online), 24 Oct 2015, Certificate
• Data Protection (online), 24 Oct 2015, Certificate
• Diversity in the workplace (online), 24 Oct 2015, Certificate
• ECDL, 23 Oct 2008, Certificated
• Train the Trainer Seminar, 17 Dec 2003, Certificate
• Certificate in Desk Top Publishing (Quarkexpress), 01 Oct 1999, Certificate
• Certificate in Wines, Spirits and Alcoholic Beverages, 01 Oct 1999, Certificate
• Certificate in Food Hygiene and Safety, 01 Oct 1999, Certificate (with credit)

Qualifications

• BA (Hons) in Tourism Management (TEI Piraeus (Greece), 2012)
• PhD in HRM in Hospitality Industry (University of Strathclyde, 2012)
• Postgraduate Diploma in Business Research Methods (Strathclyde Business School, 2006)
• MA in Personnel Management (CIPD accredited) (Leeds Metropolitan University, 2001)
• MSc in Hospitality Management (Birmingham University (BCFTCS), 2000)
• BSc in Hotel Management (School of Tourism Education (ASTER) Greece, 1994)

Honours

• Best conference paper in Hospitality Award: Bakalis, M., Giousmpasoglou, C. and Marinakou, E. (2018). An investigation of the customers' choice of AirBnB over hotels: the case of Bournemouth. (THE INC 2018 Conference, 2018)
• Certificate of Appreciation (Performance related bonus aprox. £1,100.00) (Bahrain Polytechnic, 2014)
• Outstanding Performance Reward (Bahrain Polytechnic, 2014)

Memberships

• CIPD, Member (2018-), https://www.cipd.co.uk/membership/become-member/academic
• Institute of Hospitality (IoH), Member (2018-), https://www.instituteofhospitality.org/
• Higher Education Academy, Senior Fellow (2015-),

Social Media Links

• LinkedIn, https://www.linkedin.com/in/dr-charalampos-giousmpasoglou-6ba03851/

Website Links

• Staff Profile, http://staffprofiles.bournemouth.ac.uk/display/cgiousmpasoglou