Sid Ghosh

Sid Ghosh

  • u_sghosh at bournemouth dot ac dot uk
  • Principal Academic in Operations Management
UN SDGs:
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Biography

My current research focuses on evaluation of customer experience within service operations, the role and impact of technology in service delivery process, e-Business Operations (specifically looking at managing the supply chain within and between e-Businesses), Product/service quality evaluation and management, the halo effect, self-concept, and subsequent brand choice. I am an Editorial Board Member of The International Journal of Quality and Standards, a British Standards Institution (BSI) Journal. My research has been published in international journals such as The International Journal of Project Management, Business Process Management Journal, The International Journal of Quality and Reliability Management and others. I reviewed paper for International Journal of Operations and Production Management (IJOPM) in 2011 (ABS rated 3* Journal), International Journal of Globalisation and Small Business (IJGSB), International Journal of Information Technology and Management (IJITM) and The British Academy of Management Conference...

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Expertise related to UN Sustainable Development Goals

In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person's work contributes towards the following SDGs:

Quality education

"Ensure inclusive and equitable quality education and promote lifelong learning opportunities for all"

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Industry, innovation and infrastructure

"Build resilient infrastructure, promote inclusive and sustainable industrialization and foster innovation"

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Responsible consumption and production

"Ensure sustainable consumption and production patterns"

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Climate action

"Take urgent action to combat climate change and its impacts"

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Journal Articles

  • Liang, Y., Ghosh, S., Oyeyemic, N., 2022. UK Millennials’’ purchase intentions: what factors are influencing their adoption of mobile Apps shopping. International Journal of Business Management and Economic Review, Volume 5 (Issue 1).
  • Khoei, S.Z., Ghosh, S., 2021. Development of a connectivity map for measurement of total supply chain value. International Journal of Agile Systems and Management, 14 (1), 140-169.
  • Ghosh, S., Lever, K., 2020. A lean proposal: development of value stream mapping for L'Oreal's artwork process. Business Process Management Journal, 26 (7), 1925-1947.
  • Ghosh, S., Lever, K., 2020. Development of Value Stream Mapping from L’Oreal’s Artwork Process. Journal of Business to Business Marketing, 27 (3), 293-309.
  • Liang, Y., Ghosh, S., Oe, H., 2017. Chinese consumers’ luxury value perceptions –A conceptual model. Qualitative Market Research: an international journal, 20 (2).
  • Ghosh, S., Bertisen, M., 2007. The phenomenon of e-business networking: a critical review. International Journal of Information Technology and Management, 6 (2-4).
  • Ghosh, S., Bertisen, M., 2007. The phenomenon of e-business networking: a critical review. Int. J. Inf. Technol. Manag., 6, 250-270.
  • Ghosh, S., Surjadjaja, H., Antony, J., 2004. Optimisation of the determinants of e-service operations. Business Process Management Journal, 10.
  • Ghosh, S., Jintanapakanont, J.. Identifying and Assessing the Critical Risk Factors in an Underground Rail Project in Thailand: A Factor Analysis Approach. International Journal of Project Management, 22.
  • Antony, J., Antony, F.J., Ghosh, S.. Evaluating Service Quality in a UK Hotel Chain: a case study. International Journal of Contemporary Hospitality Management, 16.
  • Surjadjaja, H., Ghosh, S., Antony, J., 2003. Determining and assessing the determinants of e-service operations. Managing Service Quality, 13 (1).
  • Antony, J., Chou, T.Y., Ghosh, S.. Training for design of experiments. Work Study, 52.
  • Antony, J., Knowles, G., Paul, L.K.H., Ghosh, S., 2002. Critical success factors of TQM implementation in Hong Kong industries. International Journal of Quality & Reliability Management, 19.
  • Rungasamy, S., Antony, J., Ghosh, S.. Critical Success Factors for SPC Implementation in UK Small and Medium Enterprises: Some Key Findings from a Survey. The TQM Magazine, 14.

Chapters

  • Darnton, G., Ghosh, S., Polkinghorne, M.. Development of a Knowledge Capturing Methodology - A Knowledge Transfer Case Study. Applications of knowledge transfer to small and medium sized businesses. 2009 ed. Poole, England: Bournemouth University.

Conferences

  • Liang, Y., Ghosh, S., Gibson, L., 2022. An exploration of the factors which determine investment behaviours towards Cryptocurrency. In: British Academy of Management 31 August-2 September 2022 31/08/2022 Manchester.
  • Liang, Y., Ghosh, S., 2022. Digital fitness: the impact of live streaming on trainee engagement and trust. In: Academy of Marketing Conference 05/07/2022 University of Huddersfield.
  • Liang, Y., Oe, H., Ghosh, S., Richards, C., 2022. The Impact of Instagram’s Fashion Influencers on Generation Z consumers purchase behaviours. In: Academy of Marketing Conference 05/07/2022 University of Huddersfield.
  • Ghosh, S., Liang, Y., 2022. Service Design Experience within Online Financial Services in the UK. In: Academy of Marketing 05/07/2022 University of Huddersfield.
  • Ghosh, S., Liang, Y., 2021. Recorded teaching materials and their impact on students attendance, engagement and performance during Covid-19. In: Academy of Marketing 05/07/2021 Virtual.
  • Liang, Y., Ghosh, S., 2021. Managing online customer experience of pre and post- impulse purchase during Covid 19 pandemic. In: Academy of Marketing Conference 2021 05/07/2021 online.
  • Edge, M., Ghosh, S., Liang, Y., 2021. Exploring closed loop supply chain strategies for single use medical device manufacturers toward developing sustainable and competitive manufacturing processes following the COVID-19 global pandemic. In: European Academy of Manangement 16/06/2021 Canada.
  • Edge, M.T., Ghosh, S., Liang, D., 2020. The Evolution of Virtual Trade Shows: A Literature Review from the UK Medical Device Industry. 11TH EMAC REGIONAL CONFERENCE - CHALLENGING THE STATUS QUO IN MARKETING RESEARCH, 52-61.
  • Liang, Y., Ghosh, S., Oe, H., Chung, H., 2018. Attitudes and purchase intentions towards electric vehicles: an exploratory study of the Taiwanese automobile market. In: British Academy Management 04/09/2018 Bristol Business School, University of West of England.
  • Liang, Y., Ghosh, S., Oe, H., 2016. The impact of face saving value on luxury consumption: A cross-cultural comparison study of Chinese consumers in China and in the UK. In: British Academy of Management 06/09/2016 New Castle.
  • Liang, Y., Ghosh, S., Oe, H., 2015. Value perception of luxury products: A study of Chinese consumers. In: Asia-Pacific Conference on Business and Social Sciences 2015 23/11/2015 Kuala Lumpur.
  • Liang, Ghosh, S., Aroean, L., 2015. Exploring Chinese consumers' luxury value perceptions. In: Academy of Marketing 07/07/2015 Limerick.
  • Ghosh, S., Bertisen, M.. E-business networking - a critical review. In: British Academy of Management (BAM) Conference 13/09/2005 Oxford.
  • Ghosh, S., Garrathy, S.. Evaluation of customer experiences in sales and after sales: a case study within a Mercedes Benz dealership in the UK. In: EUROMA 2005 19/06/2005 Budapest, Hungary.

Reports

Grants

  • Assessing the Supply Chain Capability of the Buyers and Suppliers within the BCP Council Area (BCP Council, 25 Apr 2022). Awarded

Qualifications

  • MSc in Manufacturing Systems (University of Warwick, 1995)
  • MEng in Mechanical Engineering (University of Pune, 1988)
  • BEng (Hons) in Aeronautical Engineering (Punjab University, 1985)

Memberships

  • The Academy of Marketing, Member,
  • The British Academy of Management, Member,
The data on this page was last updated at 05:00 on February 17, 2026.